We work hard to make the wards feel less clinical, and even welcoming.

One of the first people patients meet on the wards is Elaine, our dinner lady, also known as Mama Candlelighters. Elaine is there to provide snacks, refreshments and sweets to the children and teenagers. Her warm smile and friendliness are a great comfort to the families.

We also fund support staff, there to help families understand and cope with their cancer journey, such as social workers, family support workers and play staff. We provide the tools and equipment they need, including ward 31's activities projector, Chemo Ducks, wall arts, toys and IT.

We cover the cost of technical support, service contracts, training and uniforms for the wards support staff.

In June 2013, we opened the Pavilion, a non-clinical area only accessible from the children's ward, where families can relax, watch a movie, use wifi or enjoy a carol concert at Christmas.