Family Support Office Volunteer

• Maintain and update databases and support resources.
• Communicate with families, supporters, and potential volunteers.
• Answer and make phone calls, transfer calls, and take messages.
• Analyse feedback and prepare reports.
• Prepare new patient bags.
• Assist with events: prepare materials, confirm attendance, and manage stock.
• Prepare and send invitations, letters, and parcels.
• Provide occasional Front of House cover, including greeting visitors, making refreshments, and answering phones.
• Support other charity teams as needed.
• Follow Candlelighters’ policies, procedures, and maintain professional boundaries.

For more information on this role, please read the recruitment pack.