Terms & conditions

The Candlelighters Trust is a registered charity and supports the families of children affected by childhood cancer across Yorkshire. Registered Charity No: 1045077. The Candlelighters Trust is also a limited company, registered office: Candlelighters, 8 Woodhouse Square, Leeds, LS3 1AD. Registered in England, No. 3020552. For more information, see About us.

3. Our website is free to use. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason any of our website or any part of it is unavailable at any time or for any period.
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You agree to only use our website in a manner that complies with all applicable laws and regulations, is consistent with these Terms, and does not infringe the rights of anyone else, or restrict or inhibit their use and enjoyment of our sites (for example, by hacking). We reserve the right to deny any user access to our website or any part of them without prior notice at our discretion.

You may access and use most parts of our website without registering your details with us. To attend our family support or fundraising events, you may need to register on the site.

Please ensure that the details you provide us are correct and complete. You must inform us immediately of any changes to the information that you provided when registering.

You should inform us immediately if you have any reason to believe that someone has registered for an event on your behalf without your authorisation.

We use, store and process information about you in accordance with our privacy policy. By using our website, you consent to our use, storage and processing of your information in accordance with that policy.

Please provide:

• Your name, company or organisation name if relevant, and contact details
• Details of the exact content and why you are complaining about that content
• Confirmation from you that the information you have provided is accurate, complete and not misleading.

Please note that no action can be taken without this information.

• That is knowingly false or misleading, defamatory, illegal, abusive, vulgar, hateful, harassing, liable to incite racial hatred, blasphemous, discriminatory, pornographic, sexually-oriented, threatening or invasive of a person's privacy
• Which you do not own or for which you have not obtained all necessary licences and/or approvals
• Which is technically harmful (including, amongst other things, computer viruses, logic bombs, Trojan horses, worms, harmful comptwonts, corrupted data or other malicious software or harmful data)
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with anyone or entity.

• You grant us a non-exclusive, perpetual, royalty-free, worldwide licence to use, highlight, comment, modify or reproduce your contributions in whole or part, in whatever form, on our websites, social media pages and other communications and publications
• By submitting a contribution, you waive your moral rights including the right to be identified as the author of the content
• You grant us the right to use the name and content that you submit in connection with that material
• We shall be entitled to reveal your identity (or any information which we have about you) to any third party who claims that any of that material violates any of their rights or to any government or regulatory authority that is entitled or requires us to do so.
• We may remove or edit any material or posting you make on any of our websites at any time.

7. 7.1. You acknowledge that all copyright, trademarks (whether registered or not) and other intellectual property rights on our website and all photographs, footage, designs, images, text, software, data and other material on our website or generated by our website are owned by us or our licensors. You are permitted to use our website and this material only as expressly authorised by us.
   
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7.2. You are permitted to print and download extracts from our website for your personal non-commercial use, for private study or teaching purposes, and fundraising resources for the purpose of fundraising, provided in each case that:

• Copyright and source indications are also printed and copied
• No modifications are made to the materials and they are not used as part of any other publication
• Any document is printed and copied entirely and is not used in a derogatory or misleading context
• The material is not used in a manner which may damage our reputation or otherwise be harmful to us or impair our ability to achieve our charitable objects
• Our status (and that of any identified contributors) as the authors of content must always be acknowledged.
• When fundraising in aid of Candlelighters, you must make other people aware that this is done voluntarily and Candlelighters is not liable for your or others' actions while fundraising, including but not limited health and safety risks and legal disputes.

7.3. No other use of material on our website may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission:

• Incorporate any material from our website in any other work or publication, whether in hard copy or electronic form
• Make any commercial use or publication of any material on our website (other than as necessary for the purpose of viewing our sites in the course of business).

7.4. If you wish to use any material on our website other than in accordance with Term 7.2 above, please email your request to [email protected] with the subject line ‘Permissions Request’.

7.5. The photographic, text and other graphic images within any products or publications supplied to you are copyright works and none of them may be copied, reproduced, licensed or otherwise exploited.

7.6. The Candlelighters name and logo are trademarks of Candlelighters. Other logos and names used on our website may also be the trademarks of Candlelighters or their respective owners. We do not permit the use of any such trademarks, names or logos by you and such use may constitute an infringement of the holder's rights.

7.7. Any rights not expressly granted in these Terms are reserved.

8.1. The information provided on our website is intended to provide general information only and should not be considered as a substitute for advice covering any specific situation. While we endeavour to ensure that the information on our website is correct, we do not warrant the accuracy and completeness of that information. While we regularly update the website, please bear in mind that information may be out-of-date.

8.2. We take every reasonable care to ensure that any payment made by you in connection with our website is conducted via a secure link. However, the security of information and payments transmitted via the internet cannot be guaranteed and as we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide.

8.3. We do not warrant that the functions on our website will be uninterrupted or error-free, that defects will be corrected, or that our sites or the server that makes them available are free of viruses or bugs or represent full functionality, accuracy or reliability of the materials. We will not be liable for any loss, disruption or damage to your data or your computer system or any other damages (including amongst other losses, loss of profit or loss of use) arising out of your use, delay, or inability to use our website, its content or any link to another website arising in contract, tort (including negligence) or otherwise except in the case of death or personal injury caused by our negligence. Nothing in this disclaimer applies to any products which you purchase from our sites.

9. 9.1. We do not limit in any way our liability by law for fraud or death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law.
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9.2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on them, whether express or implied.
9.3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, our website
• Use of or reliance on any content displayed on our website.

9.4. If you are a business user, please note that we will not be liable for loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

9.5. We will not be liable for any loss or damage caused by a virus or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on them, or on any website linked to them.

10. 10.1. Our website may contain links to third-party websites. Such links are provided for your convenience only. We do not control such websites and are not responsible for their content. The inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. If you decide to access any of the third-party websites linked to from our website, you do so entirely at your own risk. We cannot guarantee that these links will work all the time, and we have no control over the availability of the linked pages.
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10.2. If you wish to link from your website to our website you may do so only on the basis that you link to, but do not replicate, the homepage or other web pages, and subject to the following conditions:

• The link must consist of either the website address or any linking logo which we have permitted you to use – see Term 10.2.5
• You do not remove, distort or otherwise alter the size or appearance of any logos on the site
• You do not in any way imply that we are endorsing any products or services
• You do not misrepresent your relationship with us nor present any other false information about us
• You do not otherwise use any Candlelighters trademarks displayed on our sites without our express written permission
• You do not link from a website that is not owned by you
• Your website does not contain content that is distasteful, pornographic, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

10.3. At any time and at our complete discretion we reserve the right to withdraw the permission to make website links to our sites.

If any provisions of these Terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any country which apply to these Terms, then so far as these Terms apply within that country in which those provisions are illegal, invalid or unenforceable, those provisions shall be severed and deleted from these Terms and the remaining provisions of these Terms shall survive, remain in full force and effect and continue to be binding and enforceable.

12. If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.

13. We will not be liable to you for any delay in delivering any services or order or breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, epidemic, legislation, failure of internet service provider (ISP) or telecommunications provider or other cause beyond our reasonable control. This does not affect your statutory rights.

These Terms, the use of our site and the supply of products and services by us are governed by and are to be interpreted according to English law. In the event of any dispute arising in relation to these Terms, use of our sites or in relation to the supply of any products or services by us the English courts will have jurisdiction over the dispute. These Terms and our website is provided in the English language only.

16. 15.1. By placing an order on our online shop, you agree to these Terms.
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15.2. All product orders are subject to availability, and we reserve the right to refuse to supply to any individual or company.

15.3. Your submission of an order represents an offer to purchase the products you indicated and is not binding on us until we have accepted your order. This means that if a product is shown on the website but becomes unavailable, is incorrectly priced, incorrectly described or if we are unable to arrange delivery to your country or region, we will have no legal obligation to sell you that product.

15.4. Shortly after we receive your order, we will send you an acknowledgement via email. This email is issued automatically and does not mean that your order has been accepted.

15.5. Acceptance of your order and completion of the contract between you and us will occur at the point at which we dispatch the product to you. Any products on the same order which we have not dispatched to you do not form part of that contract.

15.6. If we cannot accept your order for any reason, we will contact you to explain why, and we will re-credit your credit or debit card with the full amount of any sums debited in respect of any part of the order we have not accepted.

15.7. We strive to provide great products and services, but can’t guarantee they’ll always meet your expectations or be error-free.

15.8. We do not file details of your order for you to subsequently access direct from this website, so please print out these Terms and the order acknowledgement for your records.

15.9. Delivery of places in events will be processed within five working days. Delivery of items will be processed within up to seven working days (up to 11 working days over the Christmas period).

15.10. We will accept cancellations and refunds are available if a request is received by email to [email protected] within three days of the item being received. However, a cancellation and refund is not available on:

• Virtual items (a refund is only available on charity places if the event is postponed or cancelled)
• Any products that have been personalised
• Any products that have become unsealed following delivery and, as a result, are unsuitable for return due to health or hygiene reasons
• Donations other than those that meet specific exception criteria.

15.11. Refunds can be expected within 3 working days of the request being made.

15.12. We may withhold the refund until we have received the returned goods or you have provided evidence of having returned them. Where permitted to do so, we may reduce your refund to reflect any loss of value in the goods refunded which has resulted from your handling of the goods above and beyond what is necessary to establish the nature and identity of the product.