Supporter Care Volunteer

As Fundraising Supporter Care Volunteer, you will play an important role in giving those who have supported the charity the recognition they deserve, primarily through thank you letters.


Woodhouse Square, Leeds, LS3 1AD 

Time commitment

Approximately once a week.

Key Activities 

  • Writing thank you letters, emails, and sending certificates.
  • Responding to supporter enquiries.
  • Providing administrative support & helping prepare resources, merchandise & equipment for events.
  • Answering the phone, transferring calls and taking messages.
  • Updating supporter database.
  • Processing mailings (including mail merge) and dealing with returns.
  • Franking letters/parcels & arranging courier companies for large deliveries.
  • Assisting the Fundraising and Finance Teams with other activities as required

We are looking for a volunteer who has: 

  • Strong administrative skills
  • Strong IT skills, including the ability to use Microsoft Office and databases
  • Experience of communicating in a professional capacity via telephone, email and in person.
  • Strong attention to detail

This role is subject to a DBS check. 

Support and Benefits 

It’s vital that our volunteers feel rewarded for their amazing efforts so we want to match your goals, aspirations, availability and everything else with the right opportunity for you. Here are a few examples of what you will receive as a volunteer:

  • Thorough induction & training to give you the confidence to perform your role well and to the best of your ability 
  • Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters 
  • Ongoing support from the Fundraising and HR teams 
  • Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy 
  • Regular reviews with your Volunteer Supervisor to help you develop in your role 
  • Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer 
  • We can be a reference once you’ve volunteered for three months 
  • Access to the mental health hotline 
  • Charity Worker Discount card 
  • Access to The Company Shop 

How to Apply

Please find the full recruitment pack here.

To complete the application form online, please click here.

Successful applicants will be invited to attend an informal interview. 

Please get in touch with the HR and Volunteering Team if you have any questions about the role or application by emailing [email protected] or calling 0113 322 9283.