Facilities and Charity Support Assistant

We are looking for a team player to join the Finance and Operations Team to ensure the charity has the infrastructure and equipment it needs to support families affected by childhood cancer.

£21,000 – £22,000 dependant on experience
FTE – pro-rata to part time hours

21 hours per week over a minimum of 3 days

Job location
Office based, with the option to work from home occasionally

Principal Responsibilities 

The role is flexible and will adapt to the evolving needs of the charity, but the core responsibilities are:

  • To support the Operations and Charity Support Officer in ensuring Candlelighters
    is a fantastic environment for families and employees. Maintaining all our properties to a very high standard.
  • To support with administrative matters, such as ordering office supplies, counting cash, processing donations and sending thank yous to donors.

The specific tasks may include but are not limited to the following:

  • Organising necessary repairs and maintenance, complying with necessary upkeep and health and safety requirements.
  • Supporting with the coordination of day-to-day facilities to ensure our workplace
    and public spaces meet the needs of employees and families.
  • Supporting with the merchandise process including purchasing, recording sales, and sending out orders.
  • Processing and inputting stakeholder information and financial records into databases and the general ledger.
  • Providing administration support, such as sending thank you letters, emails and
    certificates to donors and families.
  • Helping process cash, cheque and other donations and recording them on our CRM system.

This job description is not intended to be exhaustive, and it remains subject to change at any time to meet the changing needs of the charity.

What we’re looking for:

  • A hands-on person, self-motivated, with a proactive approach to maintenance.
  • DIY skills with facilities and maintenance experience.
  • Ability to work independently with good time management, organisation skills and attention to detail.
  • Flexible and willing to take on a range of tasks as required by the charity.
  • Approachable and outgoing, and an ability to maintain good working relationships with all staff, local and national organisations, volunteers, patients and families.

This role is subject to an enhanced criminal record check, which is processed through the Disclosure and Barring Service (DBS). 

What we can offer you:

At Candlelighters we feel it’s vital that our employees are well rewarded. We are constantly reviewing the details of our package, but the things you’ll be able to enjoy currently include:

  • 27 days holidays increasing to 29 after 2 years’ service, 32 after 5 years service onwards and after 10 years service 1 weeks additional annual leave in the 10th year plus bank holidays (all pro-rata for part-time staff).
  • An extra day off for your birthday
  • Buy/Sell Holidays – Members of staff can buy/sell up to 5 days holiday per year.
  • Group Personal Pension scheme – Candlelighters contribute 5% of salary for each employee that contributes 4%.
  • Life Assurance
  • Maternity leave – Statutory maternity leave. After 2 years service, first 12 weeks full pay, then 27 weeks statutory maternity leave.
  • Paternity leave – Statutory paternity leave. After 2 years service, 2 weeks paid paternity leave, followed by standard paternity leave – Flexible when you want to take it.
  • After two years service you have the option to enhance your benefits by choosing from the options below
    • Pension increase
    • Private Medical Insurance
    • Free PureGym membership

At Candlelighters, employee wellbeing is a big priority. That’s why our health and wellbeing benefits include:

  • Access to wellbeing activities – including massages & treatments from our in-house therapists.
  • Smart Health App – unlimited access to a 24/7 GP and other health & wellbeing experts.
  • Specsavers vouchers for eye tests
  • Discount cards – all our employees have access to The Company Shop card which gives discount on food shopping, and the Charity Worker Discounts card which gives discounts on a range of essentials, fashion, energy, insurance, days out, holidays, mobile phones and much more!
  • Mental Health First Aiders – a trained point of contact for employees.
  • Confidential staff helpline – highly trained advisors offering 24/7 support on either workplace or personal difficulties.
  • Refreshments – hot and cold drink-making facilities are funded by Candlelighters.
  • Flu jabs
  • Thorough Induction Programme
  • Team Away Days – team away days are provided to help teams plan for the future.
  • Training & development opportunities
  • Business Coaching – access to a Business Coach as part of the Leaders of the Future training.
  • Lifestyle Options – we recognise the need to strike a balance between work and home life.
  • 35-hour week – with flexible working hours. We offer a range of options for flexible working to support good work/life balance, be it condensed hours, part-time work or job sharing.
  • Supporting working parents – Candlelighters recognises the importance of the family and the need to support working parents. We ensure that both current and new mums and dads get all the support they need.
  • We give time off for antenatal, midwife, health visitor and parent craft classes as well as maternity pay and leave.
  • Social Committee – To make sure we all have fun at Candlelighters, our Social Committee organises optional activities such as quizzes, a weekend away, a sleepover at a scout hut, staff competitions and much more!

To find out more about this role and what it’s like to work with Candlelighters, please read the Recruitment Pack here.

The closing date for the post is 6th June 2024.

We operate a 3-stage interview due to the sensitive nature of the environment
incorporating an interview and a taster session as outlined below:
Stage 1 – Telephone Interview
Successful candidates from stage 1 will then be invited to:

Stage 2 – Formal Interview. W/C 10th June
Successful candidates from stage 2 will then be invited to:

Stage 3 – Taster day and interview with a family member. Meeting staff and spending time in the family support centre.

To apply, please complete our application form via the link:

Please contact the HR team at [email protected] if you have any questions about this role.