Front of House Volunteer

Are you passionate about making a difference for families affected by children’s cancer? Join our team at The Square as a Front of House Volunteer! In this role, you’ll support Jess, our Family Support Coordinator, in creating a welcoming environment for families, greeting visitors, offering a friendly presence and assisting with booking a variety of wellbeing services.


The Square, 8 Woodhouse Square, Leeds, LS3 1AD

Time commitment

Ideally we’re looking for a volunteer who can help us every Saturday (11:30-5:30) or Thursday (4-8pm) but can work around your schedule!

Key Activities 

As a Front of House Volunteer you will support the Jess, our Family Support Coordinator, and the wider team with a variety of tasks including:

  • Meeting and greeting families and other visitors
  • Making drinks for families and visitors
  • Answering the telephone, transferring calls and taking messages
  • Making bookings and updating our database
  • Keeping the reception area clean and tidy
  • Keeping the kitchen, meeting rooms and other communal areas clean and tidy
  • Setting up rooms for meetings and events
  • Maintaining professional boundaries and adhering to Candlelighters’ policies and procedures

We are looking for a volunteer who: 

  • Have experience of working in a customer service environment
  • Have the ability to communicate effectively with a variety of people
  • Are confident, friendly and approachable
  • Are experienced in working as part of a team
  • Are hardworking, reliable and organised
  • Are able to move furniture (tables and chairs) and boxes
  • Are able to climb multiple flights of stairs
  • Are able to manage own emotions when working with families affected by childhood cancer

This role is subject to an enhanced criminal record check, which is processed through the Disclosure and Barring Service (DBS).

Support and Benefits 

It’s vital that our volunteers feel rewarded for their amazing efforts so we want to match your goals, aspirations, availability and everything else with the right opportunity for you. Here are a few examples of what you will receive as a volunteer:

  • Thorough induction & training to give you the confidence to perform your role well and to the best of your ability 
  • Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters 
  • Ongoing support from the Family Support and HR teams 
  • Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy 
  • Regular reviews with your Volunteer Supervisor to help you develop in your role 
  • Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer 
  • We can be a reference once you’ve volunteered for three months 
  • Access to the mental health hotline 
  • Charity Worker Discount card 
  • Access to The Company Shop 

We recognise that family members accessing our services may wish to volunteer with Candlelighters. However, this role is not suitable for family members receiving support from Candlelighters. This is to ensure they receive the best possible care and support without any potential conflict of interest. Other volunteering opportunities can be found on our website.

How to Apply

To complete the application form online, please click here.

Successful applicants will be invited to attend an informal interview.

Please get in touch with the HR and Volunteering Team if you have any questions about the role or application by emailing [email protected] or calling 0113 322 9283. 

Candlelighters is committed to creating an inclusive environment where everyone feels valued and empowered. We are actively building diverse teams and welcome applications from people of all ages, genders, and backgrounds.

Join us and make a meaningful difference for families affected by childhood cancer!